Support and Maintenance - Updating your support agreement

All of our products (Directory Update, Directory Manager, and Directory Search) include one year of software maintenance and support from the date of purchase. All support requests should be initiated via e-mail to support@ithicos.com

Prior to the end of your support period, you have the option of extending your support for additional years at a cost of approximately 20% of the current price of the software. If your software support expires, you must purchase support that picks up where your support period left off. So, for example, if your support expired in May of 2008 and it is now Sept of 2008, your purchased support would have to pick up as of May 2008 and would carry through May of 2009.

To help our customers whose support has expired and wish to extend their support and updates, we are offering a discount for 2 years of support. This pricing is for a limited time only. Below are some support options that will extend your support for 2 years and must be purchased via credit card:

Support Extensions - Special Pricing through 31 March, 2010

2 year support extension Directory Update	$90.00
2 year support extension Directory Manager	$100.00
2 year support extension Directory Search	$40.00
2 year support extension Directory Update and Directory Manager	$160.00
2 year support extension Directory Update and Directory Search	$100.00
2 year support extension Directory Manager and Directory Search	$130.00
2 year support extension Directory Update, Directory Manager, and Directory Search	$200.00

*Note: We are frequently asked if the future password change/reset features are included in the base software product. Password Reset/Forgot/Change features will be available at an additional charge, but the additional charge will be less than $200.